Reference

Terms That Keep Your Account Clear

These terms set out what you agree to when you open and use a goodbet account. Access and eligibility depend on your local law and the regions we currently support — read through before you deposit via bKash, Nagad, or Rocket.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredUpdates notified by emailOne account per person
goodbet Terms That Keep Your Account Clear
TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles terms-related queries directly. You can reach us through live chat on the site, by email, or through the in-app help section on mobile — whichever is easiest from where you are.

Team online

Live Chat

Open the chat widget on any page. Our team can clarify terms language, account status questions, and payment dispute steps in real time.

Email Support

Send your query to our support address. Include your account reference and the specific clause or transaction you are asking about for a faster response.

In-App Help

On mobile, tap the help icon in your account menu. The help section links directly to terms FAQs and lets you submit a support ticket without leaving the app.

HOW WE HANDLE ACCOUNTS

Account Security and Data Under These Terms

These terms sit alongside our privacy policy to explain how we protect your account data, how long we keep records, and what you can ask us to do with your information. Your account security starts at registration — we use OTP verification on every login and flag unusual access patterns automatically.

Data Retention

We keep account and transaction records for as long as required by applicable regulations. You can request a summary of your stored data by contacting support with your account reference.

Account Security

Every login triggers an OTP to your registered mobile number. If you notice a login you did not make, lock your account immediately from the security settings page and contact us.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to improve the platform. You can manage cookie preferences from the settings menu without affecting your account access.

Requesting Changes

To update your registered details — mobile number, email, or wallet reference — submit a verified request through support. Changes to payment details require identity re-verification before they take effect.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice.

These terms apply to anyone who opens an account on goodbet. Eligibility depends on your local law and the regions we support — access is not available where online betting is restricted.

We will always notify you by email before a change takes effect. Continuing to use your account after the notice date means you accept the updated terms.

Duplicate accounts breach these terms and will be closed. If you have lost access to an existing account, contact support to recover it rather than opening a new one.

Go to the payments section of these terms for the dispute steps. You will need your transaction reference, the wallet number used, and the date of the transfer when you contact support.

We retain account and transaction records for as long as applicable regulations require. Contact support with your account reference to request a copy of your stored data.

Lock your account immediately from the security settings page, then contact support. We will review the access log and, if needed, reset your credentials and OTP registration.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.